The following outlines the options available to Qantas customers holding a valid Qantas ticket for travel between 20--30 March 2010 (inclusive) and travelling on British Airways operated services.
Passengers may, without penalty:
* Defer travel for up to 6 months.
* Re-route travel via the most direct routing using Qantas.
* Return to the origin port via the most direct routing using Qantas.
* Retain the value of the ticket in credit for future travel within ticket validity 12 months from the date of issue. If the new fare is lower than the existing ticket fare, a refund of the residual value will apply. If the new fare is more expensive then the existing ticket fare, the fare difference is payable by passenger. Applicable taxes and reissue fees may apply.
Conditions:
* All changes to travel dates must be made prior to original ticketed departure date.
* New travel dates must be no later than 6 months after the original flight but no later than 30 September 2010.
* The new flight must be for the same cabin/class of travel (eg First, Business or Economy).
* Any additional ticket taxes/fees applicable to new routing must be collected at time of ticket reissue.
* All other rules and conditions of the ticket remain unchanged.
* Any third party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
Refunds:
* If BA cancels any services and Qantas is unable to provide an alternative option a full refund will be provided.
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